We deliver medicines across 1000+ cities in India, You can place a order with the pin code you would like us to deliver to. And we will confirm if that pin code is in our serviceable area list or not.
Delivery times may vary depending on the delivery location as well as the type of product you order.
When you place any order of less than Rs.599 then a shipping charge of Rs.39 gets added to your bill. The shipping charges are waived on orders above Rs.999. Delivery is free on FMCG products only on orders above Rs 999
SORRY!! COD is temporary unavailable
No, currently we are operating only on online platform. We are planning to have our physical store soon.
We are really sorry you have had to experience this. Please inform us immediately by calling (9554448080) or by mailing us (care@aajpharmacy.com) or you can directly call the delivery person. We will investigate and call you as soon as possible.
Once your order is placed and confirmed, you will see a confirmation page displaying a unique Order ID, shipping address with the estimated date of delivery. In addition, you will receive an SMS & Emaill confirming your order details.
You can review the status of your orders and other related information in the 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of the orders you have placed with us
For any particular product, the maximum quanity that can be purchased at a time is 20.
Yes, You can leave items in your cart for future purchase provided the same device is used for the purchase
To cancel your order, Click My Orders>Cancel Order Icon>Select Reason for Cancellation>Submit>Order Cancelled
You can modify your order on the phone while talking to our representative. Once your order is confirmed, it cannot be modified. Please place a fresh order.
We are really sorry you have had to experience this. Please call us immediately at (9554448080) or by mailing us at our Email address (care@aajpharmacy.com). We will investigate and call you to send a replacement or refund for undelivered medicines.
We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.
Your invoice printout is sent with your order. if you want your invoice again please mail us your order id on our email id (care@aajpharmacy.com) we will send your invoice to your registered mail address.
You can use any one of the following payment methods - Debit card (All major bank debit cards) UPI Payment
When you place any order of less than Rs.999 then a shipping charge of Rs.39 gets added to your bill. The shipping charges are waived on orders above Rs.999. Delivery is free on FMCG products only on orders above Rs 999
Online payment transaction confirmations are completely dependent on the issuing bank. Most of the time, online payments will update immediately. However, in cases of delayed payment confirmation, please refresh the App or website after waiting a while before reaching out to us for help.
Conveniently place your return request online by raising an issue in your AAJ PHARMACY account or by calling us at (9554448080) or by mailing us at our Email address - (care@aajpharmacy.com). * In case of Size Exchange/Wrong Product issues can be raised within 2 days of order delivery. * If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs of the parcel box as well as other products received on our email address (care@aajpharmacy.com). * In case of damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the items are Defective/Damaged or the product is leaked, the return request should be filed within 2 days of delivery along with photographs of the received parcel box as well as the product on our address (care@aajpharmacy.com). * In case products delivered are past or near their expiry date medicines with an expiry date of less than 6 months shall be considered as near expiry return request can be raised within 2 days of order delivery along with photographs of products Expiry date must be clearly visible in the attached photographs. NOTE - Return period is available only for 2 days. You can submit a request within 2 days
* Any wrong ordering or partially consumed strips or products do not qualify for return. * If the (item’s / packaging/ box/recipient seal has been tampered with) the User is strongly advised to check the package carefully at the time of acceptance of products by the User from the User’s Agent and it is emphasized that the User should not accept the order if the package appears to have tampered/seal broken. * If it is mentioned on the product the item is non-returnable. * Any wrong ordering or partially consumed strips or products do not qualify for return. * If the return window for any or all items in order has expired/is out of stock. * Any accessories supplied with the item are missing. and the customer can cancel the order for the product before shipping the orders. Once shipped cannot be canceled. * If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of acceptance of products by the User from the User’s Agent. * We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc. * Any damage/defect which is not covered under the manufacturer's warranty. * If the box packing and Bill is missing. * If the item is damaged due to use or unsealed * Leakages above 25% shall be covered under our return/replacement policy. * Type of products those under come from non -refundable * Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet-Wipes, and dry tissues.Food and Nutrition Health Drinks, Health Supplements * Healthcare devices Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical equipment's, * Sexual Wellness, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Injections, Vaccines, Penfills, and any other Product, requiring cold storage, or medicines that fall under the category of special medicines. and other Item's related to baby care, food & nutrition, health drinks, healthcare and sexual wellness, Attar and fragrance stick (agarbatti)
Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the pickup process as well as provide details about the replacement. * Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. * Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive. * Keep the Courier Company's receipt for tracking purposes * After the product is received by us, it is verified against your claim and accordingly, Replacement or Refund is initiated. NOTE - * AAJ PHARMACY reserves the right not to process refunds in the following situations, if you - * Return a product that exceeds the return time limit * Return Non-AAJ PHARMACY / additional Products or Items * Return items that belong in the NON-Returnable category * Return any items/products without initiating a return in the appropriate order in the App or Website.
Once the refund has been initiated, the refund amount is expected to reflect as per the payment method - * Online Payment via Credit / Debit Cards - Refund will be credited to the source (3 - 5 business days) * Bank Transfer / Net banking - Refund will be in the updated Bank account (7 - 10 business days) * UPI - Refund will be in Net Banking account (5 - 7 business days) * PhonePe & other E-wallets - Refund will be in PhonePe & E-wallets (1 - 2 business days) NOTE - * AAJ PHARMACY reserves the right not to process refunds in the following situations, if you - * Return a product that exceeds the return time limit * Return Non-AAJ PHARMACY / additional Products or Items * Return items that belong in the NON-Returnable category * Return any items/products without initiating a return in the appropriate order in the App or Website.
You can raise a request to return any items with these simple steps - Click on the Account icon Go to Orders Select the order Click on "'RETURN ICON' Check to see if the product/s that you wish to return are returnable and have a valid return-by date. We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging. You are also requested to keep a copy of the invoice/ bill from the partner licensed retail pharmacy handy for verification. POINT TO BE NOTED - Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, AAJ PHARMACY will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s)
* Any wrong ordering or partially consumed strips or products do not qualify for return. * If the (item’s / packaging/ box/recipient seal has been tampered with) the User is strongly advised to check the package carefully at the time of acceptance of products by the User from the User’s Agent and it is emphasized that the User should not accept the order if the package appears to have tampered/seal broken. * If it is mentioned on the product the item is non-returnable. * Any wrong ordering or partially consumed strips or products do not qualify for return. * If the return window for any or all items in order has expired/is out of stock. * Any accessories supplied with the item are missing. and the customer can cancel the order for the product before shipping the orders. Once shipped cannot be canceled. * If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of acceptance of products by the User from the User’s Agent. * We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc. * Any damage/defect which is not covered under the manufacturer's warranty. * If the box packing and Bill is missing. * If the item is damaged due to use or unsealed * Leakages above 25% shall be covered under our return/replacement policy. * Type of products those under come from non -refundable * Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet-Wipes, and dry tissues.Food and Nutrition Health Drinks, Health Supplements * Healthcare devices Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical equipment's, * Sexual Wellness, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Injections, Vaccines, Penfills, and any other Product, requiring cold storage, or medicines that fall under the category of special medicines. and other Item's related to baby care, food & nutrition, health drinks, healthcare and sexual wellness, Attar and fragrance stick (agarbatti)
Please mail us to cancel your return request and we will do the needful.
We are sorry you had to experience this. Please mail us on our mail id (care@aajpharmacy.com) with the order id and product image, After verification return request will be initiated shortly
My Account is the most easiest and convenient way to manage/edit your personal information with us. My Account will allow you to: view order status, previous order, make a payment, bank info, your preferences for mails & update your information.
If you do not register then we will be unable to record your progress. It will be a convenient and transparent way to track and have a proper record of your purchases with us.
Go to My Account>Personal info. Update your email address and enter "Save Changes".
You can login/ Sign up via OTP. Enter your registered mobile and press continue
Our logistics team make three attempts to pick up the item (s) for return. If the item (s) is not picked up within the third attempt, It will be assumed that you want to keep the product. You can initiate a new return request if the item (s) meets the return criteria.
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