Returns & Refunds

Return, Refund, Cancellation, and Shipping policies:-

We offer returns and refunds on the Products and Services ordered on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation, and shipping charges policy. Once the refund has been initiated for eligible returns as mentioned above, the amount is expected to reflect in your account as per the following timelines:

1.

A. Aajpharmacy wallet: under 36hrs

B. NEFT: within 5 business days.

C. Online refund: 5-10 business days post refund initiation subject to the RBI Guidelines.

D. PhonePe and other wallets: 2-3 business days post refund initiation.The items shall not be eligible for a return under the following circumstances:

E. If the item has been opened, partially used, or disfigured. The User is strongly advised to check the package carefully at the time of acceptance of products by the delivery Agent.

Which Products are not eligible for Returns?

2. If the (item’s / packaging/ box/recipient seal has been tampered with) the User is strongly advised to check the package carefully at the time of acceptance of products by the User from the User’s Agent and it is emphasized that the User should not accept the order if the package appears to have tampered/seal broken.

3 . If it is mentioned on the product the item is non-returnable.

4. If the return window for any or all items in order has expired/is out of stock.

5. Any accessories supplied with the item are missing. and the customer can cancel the order for the product before shipping the orders. Once shipped cannot be canceled.

6. If the item does not have the original serial number / UPC number/barcode affixed, which was present at the time of acceptance of products by the User from the User’s Agent.

7 Any damage/defect which is not covered under the manufacturer's warranty.

8. If the box packing and Bill is missing.  
                                         
9. If the item is damaged due to use or unsealed   
  
10. Type of products those under come from non -refundable

Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet-Wipes, and dry tissues.Food and Nutrition Health Drinks, Health Supplements

Healthcare devices Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical equipment's,

Sexual Wellness, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Injections, Vaccines, Penfills, and any other Product, requiring cold storage, or medicines that fall under the category of special medicines. and other Item's related to baby care, food & nutrition, health drinks, healthcare and sexual wellness, Attar and fragrance stick (agarbatti)

11. MRP mentioned at the time of return is without discount and the total amount to be refunded listed is an estimate. The total amount paid by you for the medicine(s) will be refunded once picked up is completed and verified by the third-party licensed Retail Pharmacies and Cosmetic companies. Return and Refund Policy forms an integral part of our company and the Users are requested to carefully read terms as given. Violating any applicable website laws or regulations for the time being in force within or outside India is under violating the Terms.

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Return Acceptance Conditions:-

Conveniently place your return request online by raising an issue in your AAJ Pharmacy account or by calling us on 9554448080 or by mailing us on our
Email: customer-care@aajpharmacy.com

12. In case of Wrong Product/Size Exchange issue can be raised within 2 days of order delivery along with photographs (of the parcel box as well as other products received) or other relevant proofs
If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.

13. particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail

14. In case products delivered are past or near their expiry date (medicines with an expiry date of less than 6 months shall be considered as near expiry) return request can be raised within 2 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).

15. Please ensure that the product to be returned is in unused and original condition. Include everything you've received for the particular product you want to return like price tags, labels, invoice, original packing including box, freebies and accessories. In case the Product(s) returned by the customer does not fulfill these conditions then AAJ Pharmacy is not liable to re-conduct the delivery of the returned product(s).

16. In case where a customer had ordered multiple products and if one of the product(s) get damaged in transit then AAJ Pharmacy will either replace the damaged product(s) and not the complete order. In case of non-availability of the product(s) AAJ Pharmacy will refund the amount of only the damaged product(s) and not the complete order.

17. In case of Refunds, the entire amount paid by you including shipping charges are transferred to your account
Once your request to return an order is approved, a pickup will be initiated, after the product is received by us, it is verified against your claim and accordingly, replacement or refund is initiated.

18. In the rare scenario where a reverse pickup cannot be done in certain areas, you can ship the product through any other courier. In case of Self-Shipment, AAJ Pharmacy will reimburse your courier charges (max. upto Rs. 50).
Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Cancellation Policy:-

Customer cancellation

The customer can cancel the order for the product directly by logging in AAJ Pharmacy account till we ship it. Orders once shipped cannot be cancelled.

After shipping if a customer still don't need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.

AAJ Pharmacy also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.

Some other situations that may result in your order being cancelled include:-

Any other reason beyond the control of AAJ Pharmacy

Non-availability of the quantities ordered by you

Non-availability of the product ordered by you

Errors in pricing information specified by our sellers partners

 
YOUR RIGHTS AS A CUSTOMER
 
We understand that when you interact with AAJ Pharmacy, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of company mail. id. You do not defame, abuse, harass, threaten, or otherwise violate the legal rights of others. Any person, entity, falsely state or otherwise misrepresent

Publish, post, upload, distribute or disseminate any inappropriate, defamatory, obscene, indecent, or unlawful topic, name, material, or information through any bookmark, tag, or keywords. Uploading files that contain software or other material protected by applicable intellectual property laws unless you own or control the rights thereto or have received all necessary consents or upload or distribute files that contain viruses, corrupt files, or any other similar software or programs that may damage the company website in under prohibition and strict actions. All judicial disputes are solved under Bahraich judiciary.

If any Other Party has any questions comments or suggestions regarding any of our Services please contact our customer care - 9554448080 (11am - 7pm)
or email address - care@aajpharmacy.com or via the contact information available from the following address : Contact us.